At Navya Chain & Jewellers, we strive to ensure complete customer satisfaction. However, if you are not fully satisfied with your purchase, we’re here to help.

1. Returns

• Products can be returned within 7 days of delivery.
• The item must be unused, unworn, and in original packaging with tags intact.
• A valid proof of purchase is required.

2. Non-Returnable Items

• Customized or personalized jewellery
• Earrings (for hygiene reasons)
• Items purchased during special sale/discount offers

3. Refunds

• Once we receive and inspect your return, we will notify you of the status.
• Approved refunds will be processed within 7–10 business days.
• Refunds will be credited to your original payment method.

4. Exchange

• Exchanges are allowed only for defective or damaged items.
• Please contact us within 48 hours of delivery for such cases.

5. Return Shipping

• Customers are responsible for return shipping charges unless the product is defective or incorrect.